Smart response real-time awareness results in prompt actions that build sales, reduce shrink, and increase the effectiveness of lean store teams. Smart Response provides store teams with instant awareness of urgent actionable events happening in the store right now such as:
Improve Customer Satisfaction & Conversion
Increase Operational Efficiency
Drive performance through metrics & analytics
Recover Lost Sales
SmartPortal does not just provide data; it gives you results-focused, actionable insight on a cloud-based portal. Retailers don’t need to wait around to run monthly reports. You can get real time access to this reporting dashboard!
These insights empower management to take actions that increase staffing effectiveness, build sales, and reduce shrink. With corporate support, proper training and management, SmartPortal reports helps drive continuous compliance and success, measured objectively with our data!
When we’re introducing the Smart Response system into a store, we can show the store team members the goals for response times and then track their scores. Then we can see where the response times are higher or lower than our benchmarks. The feedback helps improve the scores, plus we can tweak the location of the help buttons to speed up response times even more.
The metrics on response times delivered through Smart Portal are vital to our business!”
BevMo! Director of Operations
Smart Response is a network of sensors and buttons located within your store that generate alerts for staff when their attention is needed. Each alert and response is recorded and this data is available in your Smart Portal dashboard. Gain valuable insights about what is happening in your store and how staff is responding. Browse the Smart Response products below to learn more.