Return Policy

Standard Return Policy

For lost or damaged products claims must be made within: 10 days

Return for refund or exchange: 30 days

Warranty claim for defective product: 1 Year

Non-Refundable Items: An approved custom design

This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Halo Metrics Inc. are covered by this Standard Return Policy. Please note the following:

Claims :

For lost or damaged merchandise, regardless of cause, claim must be submitted within 10 days of receipt of goods. To initiate a claim please contact customer service.

Refund or Exchange:

If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item for a different one, please request a Return Merchandise Authorization (RMA) & return the original item to Halo Metrics. You will be refunded your original purchase price once we receive the item and place another order for the item you wish to purchase. You do not have to wait for Halo Metrics to receive the original item before placing the new order. An exchange or refund request is valid within 30 days of invoice date of purchase.

Warranty claim for defective product

All products from Halo Metrics Inc. are covered under a one year “Free from Manufacturers Defect” warranty unless otherwise stated. Products that are covered under warranty may be returned for replacement of same item within one year of purchase. If a suitable replacement cannot be found then refund will be initiated.

Non-Refundable Items:

Halo Metrics Inc. will not be held responsible for any custom designed orders should you feel the product does not meet your standard after approving the prototype for production. These products are not eligible for refund or exchange unless there is a valid claim for warranty as outlined in the Halo Metrics Warranty Policy.

Return Process:

A valid RMA number must be written clearly on the outside of the packaging accompanied by original invoice (in some cases Packing Slip). Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Halo Metrics Inc. Therefore, we recommend that all items shipped to us be insured for damage or loss. Physical damage includes (but is not limited to) improper handling and any other type of damage sustained by irregular use.

All returns are subject to inspection and a 15% restocking fee. Please note that it takes 3 to 5 business days to process returns once they arrive at our Returns Centre.

Please request a Return Merchandise Authorization (RMA) by calling our customer service department or download the RMA Request Form below.

Western Canada: 1.800.667.9199

Eastern Canada: 1.800.667.3390

Quebec: 1.514.207.7205

Email: support@halometrics.com

Download RMA Request Form

Halo Metrics Inc. Limited Warranty

Halo Metrics Inc., exclusive Canadian Distributor for Sennco Solutions, Delta Lock, & Alpha Security Products. Halo Metrics Inc. is the Canadian Master Distributor of Checkpoint Systems Inc., Indyme and Advanced Wireless products. (“Seller”), #230-21320 Gordon Way, Richmond, BC V6W 1J8, warrants its products to be in conformance with its own plans and specifications and to be free from defects in materials and workmanship under normal use and service for 12 months from the date stamp control on the product or, for products not having a Halo Metrics Inc. date stamp, for 12 months from date of original purchase unless the installation instructions or catalog sets forth a shorter period, in which case the shorter period shall apply. Seller’s obligation shall be limited to repairing or replacing, at its option, free of charge for materials or labour, any product which is proved not in compliance with Seller’s specifications or proves defective in materials or workmanship under normal use and service. Seller shall have no obligation under this Limited Warranty or otherwise if the product is altered or improperly repaired or service at anyone other than Halo Metrics Inc. factory service. For warranty service, return product transportation prepaid, call (Western Canada) 1-800-667-9199 or (Eastern Canada) 1-800-667-3390 and ask for a RMA # and shipping address information.

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FORA PARTICULAR PURPOSE OR OTHERWISE, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN NO CASE SHALL SELLER BE LIABLE TO ANYONE FOR ANE CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER, EVEN IF THE LOSS OR DAMAGE IS CASUED BY THE SELLERS’S OWN NEGLIGENCE OR FAULT.

Seller does not represent that the products it sells may not be compromised or circumvented; that the products will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the products will in all cases provide adequate warning or protection. Customer understands that a proper y installed and maintained alarm may only reduce the risk of a burglary, robbery, fire or other events occurring without providing an alarm, but it is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as result. CONSEQUENTLY, SELLER SHALL

HAVE NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER LOSS BASED ON A CLAIM THE PRODUCT FAILED TO GIVE WARNING, HOWERVER IF SELLER IS HELD LIABLE, WHETHER DIRECTLY OR INDIRECTLY, FOR ANY LOSS OR DAMAGE ARISING UNDER THS LIIMITED WARRANTY OR OTHERWISE, REGARDLESS OF CAUSE OR ORIGIN, SELLER’S MAXIMUM LIABILTY SHALL NOT IN ANY CASE EXCEED THE PURCHASE PRICE OF THE PRODUCT, WHICH SHALL BE THE COMPLETE AND EXCLUSIVE REMEDY AGAINST SELLER.

This warranty replaces any previous warranties and is the only warranty made by Seller on this product. No increase or alteration, written or verbal, of the obligations of this Limited Warrant is authorized.